St Benedict's Catholic Primary School

Lambourn Way, Lordswood,
Chatham, Kent, ME5 8PU

01634 669700

office@st-benedicts.medway.sch.uk

How to make a complaint

Most complaints parents may have can be resolved by the school.  Therefore any complaints, in the first instance should normally be made to a member of staff or governor.  Hopefully, this will be resolved at this informal level. 

FORMAL STAGE

Parents should submit their complaint in writing to the Headteacher who will investigate. The Head will inform the complainant of any decisions made. Complaints about the Head should be made directly to the Chairman of Governors.

APPEAL STAGE

If still dissatisfied complainant may then appeal to a committee set up by the Governing Body. A further appeal can then be made to the Diocese who can make recommendations to the Governing Body.

We do hope, however that any complaints can be resolved at an informal stage

 

Complaints Policy